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Standard Operating Procedures (SOPs) is a manual and/or document that is devised to explain in detail WHAT are the expected behaviors, outcomes and or policies in a work environment. Sometimes this format is used to explain and illustrate the HOW of doing a task and its end result. SOPs are used to help ensure consistency in the delivery of your services and the image of your company.

Designed Specifically For The Spa Industry this tool guides you step-by-step through the development process, showing you where to input information and giving you workable examples along the way. Your SOP manual is a great training tool!

Within the content of this comprehensive CD you will find the information needed to help you develop your Spa Standard Operational Procedures in a way that clearly documents and communicates your company's expected behaviors, delivery of services and the look and feel of your business. Please note this "Ready-To-Use" Spa Employee Handbook/Manual requires at least a working knowledge of Microsoft® Word word-processing software.

You will be able to define the following standard operational procedures for your company:

General Policies and Regulations

General Behavior

Time and Attendance

Appearance and Grooming Standards

Telephone Etiquette

Celebrities and VIPs

Handling of Gratuities

Guest Satisfaction Process

Employee Break Room Etiquette

Staff use of Cell-phones, Pagers and Internet

Guest Services Policies and Regulations

Communication Log Book

Front Desk Agent Duties & Guidelines

Booking Service Requests by Telephone

Guest Arrival Process

Cash Handling and Bank Discrepancies

Spa Attendant Duties & Guidelines

Services Policies and Regulations

Behavior and Professionalism at the Front Desk and Open Areas

Sterilization

Hair Services Provider Duties & Guidelines

Nail Services Provider Duties & Guidelines

Foot-spa Sanitation

Prep Attendant Duties & Guidelines

Esthetician Duties & Guidelines

Massage Therapy Provider Duties & Guidelines

Draping Procedures

Inappropriate Guest Behavior and Sexual Advances Operational Policies and Regulations

Spa Housekeeping

Preparation of Reception and Retail Areas

Preparation of Locker Areas

Preparation of Guest Waiting Area

Preparation of Treatment Tables

Laundry

Appendix

Blank SOP Template

Sample Forms

Time --Off Request Form

Client Consultation Form

Cleanliness Inspection Form

Sample Training documents

Guest Satisfaction Process

Booking and Selling